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Policies of EDGE Employment Solutions
All Disability Open Employment Services funded by the Commonwealth government are required to meet the national Disability Service Standards. These standards ensure that EDGE’s services are consistent with the Principles and Objectives of the Disability Services Act. EDGE is required to meet these standards and to have written policies and procedures that address each standards. These policies guide the behaviour of EDGE’s staff and members, and how EDGE provides services. The policies also guide the decisions that EDGE makes about the people using its services and the staff providing these services. These policies are summarised below. There is also a link to the full version of each policy.
To view policy descriptions and download information select from the list of available policies below.
Policy descriptions and downloads
This policy sets out which people can be accepted for EDGE’s services. This is assessed by Centrelink based on the person having an intellectual, psychiatric, sensory and/or physical disability and requiring ongoing support as a result of substantially reduced communication, learning or mobility skills.
This policy sets out the circumstances under which people who are registered with EDGE will have services from the agency suspended or terminated. These circumstances include: expiry of funding; stealing from work; wilful damage of others’ property; being away from work too often; abusing, attacking or endangering others; and refusing to follow instructions or accept support.
This policy establishes standards of practice that recognise that each person using EDGE’s services has unique skills, abilities, personal goals and support needs. It ensures that all job seekers and workers receive services that are designed around their individual needs, circumstances and preferences.
This policy ensures that people using EDGE’s services have the opportunity to participate as fully as possible in making decisions about their career and the services that they need, want and receive.
This policy sets out standards of privacy, dignity and confidentiality in EDGE’s dealings with people using the agency services. The policy also affects people who may use EDGE’S services in the future and people who have used EDGE’s services in the past.
This policy ensures that EDGE’s services give the person with a disability the greatest opportunity to be part of the general workforce and be able to make new friends with co-workers.
This policy ensures that all people with disability using EDGE’s services have the opportunity to develop the employment and social skills they need to enable them to secure and maintain quality employment.
This policy enables people using EDGE’s services to complain about any aspect of EDGE’s services. The policy ensures that the complaints are dealt with promptly, fairly and in a non-threatening way and that the complaint is resolved to the best of EDGE’s ability.
This policy is designed to ensure that EDGE consumers’ legal and human rights are protected and that they are free from abuse. The policy stipulates that all EDGE employees have a duty of care responsibility to EDGE’s consumers, an obligation to protect them from all forms of abuse and an obligation to report any observed or suspected abuse to management.
This policy outlines processes for managing challenging behaviours exhibited by consumers of EDGE. Management of any challenging behaviours will recognise the influence of the person’s past and present experiences, and the person’s environment, on challenging behaviours. Any intervention by EDGE will be carefully planned and documented, involve key stakeholders, be designed around the person’s circumstances and needs, focus on positive outcomes and be carefully monitored.
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